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Terms & Conditions

SGF Terms and Conditions

These online Terms and Conditions of Sale apply to any contract (Contract) between you and Smart Glass Factory (A trading name of LTS Ltd) and otherwise referred to as ‘we’, ‘us’ or ‘our’ for the sale of goods (Goods) to you which you have ordered through this website. All orders placed by you are subject to acceptance by us. Orders will be accepted via email or upon delivery of the goods. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in these circumstances. On any such circumstances, we will email or contact you to inform you as soon as it is possible. No Contract between us will come into effect until we have accepted your order.

These Online Terms tell you who we are, how we will provide Goods to you, how you and we may change or end the Contract, what to do if there is a problem and relevant important information. Please read through these Online Terms and our Conditions of Sale to make sure that you understand them, before ordering any Goods from this website.

1. Goods Description Information and Pricing

The price and description of the Goods you order will be as displayed on the website at the time you place an order. We reserve the right to vary the price of the Goods at any time before the Contract becomes binding on us. We ensure that all descriptions and pricing are accurate and are kept to date, however,  errors may occur. If we discover any error in the description and pricing of the Goods you have ordered, we will inform you as soon as reasonably possible. We will then offer you the option of reconfirming your order or cancelling in exchange for a full refund.

The pricing of the Goods and delivery charges are affected by VAT. There may be an option to switch between seeing VAT inclusive and VAT exclusive prices on the website.

2. Placing An Order

You must accept these Online Terms in full before your order can be placed. You must be aged 18 or over to place an order with us. You will have an opportunity to check and correct any input errors in your order until the point at which you place your order on the checkout page. Please take the time to read and check your order carefully at each stage of the order process. Please ensure you provide your correct phone contact number and email address when you place an order with us. This is essential for us to get in touch with any questions or to update you on any circumstances.

When you place the order with us, this represents an offer from you to purchase Goods from us. An email will be sent to confirm that we have received your order. This does not mean that we have accepted your order (See Below).

3. How to Pay

Unless you have a credit account with us, you should only pay for Goods ordered through our website payment such as by debit or credit card. We accept Visa, MasterCard, and debit cards. We will take payment for your order, including delivery charges, from your payment method at the time you place an order. However, this does not mean that your order has been accepted and if we reject your order for any reason (see following), or we cannot supply the Goods you have ordered, we will credit your payment method with a full refund.

4. Order Acceptance

Your order placed will be accepted when we either email you to accept your order or we deliver the Goods to you. The Contract between us is formed at the time we accept your order or we deliver the Goods to you. If your oder is dispatched in more than one delivery, each dispatch will form a separate Contract covering the Goods delivered under that dispatch. You can cancel your order for Goods at no cost, at any time before we process the Goods or any time before confirmed availability. This does not apply to Bespoke or Custom or Custom to Measure product items which cannot be refunded or exchanged. This does not affect your cancellation rights (see below).

We may reject an order at any time before we have accepted your order. All orders are subject to stock availability and we will inform you as soon as reasonable if we cannot supply one or more of the Goods that you have ordered. If we cannot contact you about these out-of-stock Goods, we will accept your order and supply alternative products from those we have in stock. If you have already paid for the unavailable Goods, and do not want to accept alternative Goods, we will give you a refund for their purchase price by crediting your payment method. Where we offer alternative Goods, it is a suggestion only. You are responsible for determining whether any alternative Goods we offer you are suitable for the purposes to which you intended to purchase or use them for.

5. Delivery

We (Or third party courier) will deliver the Goods to you at the delivery address you provided in the checkout process. Delivery dates are given in good faith, but are estimation only. A remember of staff will get in touch before this date to arrange a delivery time suitable to you. On occasion, we may have to change or cancel delivery dates or times at a short notice.

We will do our best to meet estimated delivery timescales given to you. However, we won’t be held responsible for any failure to deliver your order within the stated timescales, provided we deliver the Goods within a reasonable time period. If we cannot deliver your ordered Goods within this timescale provided, we will inform you and give you the opportunity to either wait for Goods or cancel your order with us. If you choose to cancel, we will give you a full refund including any delivery charges that may apply.

If you keep our delivery vehicle or courier waiting for an unreasonable time or the delivery driver/ courier is obliged to return without completing delivery, or if due to the nature of the Goods we have to provide additional staff to unload Goods, a reasonable additional charge will be made that reflects the extra services provided.

We are not liable for any damages whether direct or indirect (including for the avoidance of doubt of any liability to any third party such as fitters or tradesmen) resulting from any delay in the delivery of Goods, or failure to deliver the Goods in a reasonable time, whether such delay or failure is caused by us or otherwise.

We make one single delivery where possible, to minimise inconvenience. However this may not always be possible. Where an order contains a mix of Goods with different delivery lead times, the longest lead time will always apply to the entire order.

All deliveries must be received and signed for by a person aged 18 or over. If no one is available to receive the delivery, we will call you to arrange a suitable date and time for redelivery. We will need to make an additional handling charge for this. If no one is available to receive the redelivery, we may cancel your order and refund your payment, minus any delivery and handling fees.

6. Your Rights

If Goods are faulty or delivered damaged, your rights are set out in the Conditions of Sale. If you are ordering Goods from us as a consumer rather than in the course of your business, you may have additional legal rights and nothing in these Terms or Conditions of Sale will affect these rights.

7. Contact Us

Please contact us straight away if there are any issues with the Goods you have ordered. Contact details are available on the website. Please have your order number to hand and the details of the affected Goods. If we offer you a refund, this will be credited to the payment method used to purchase the affected Goods.

8. Cancellation Rights of the Contract and Return of the Goods

If you have ordered Goods on our website or over the phone, your right to cancel the contract starts from the date your order has been accepted, when we email you to accept your order OR we deliver the Goods to you or when you collect the Goods, which is the date the contract between us is formed. You will need to notify us of your cancellation and return the Goods to us within 30 days of receiving them. During this period, you may cancel your order and receive a full refund provided the Goods are returned to us in accordance with the requirements in this cancellation clause below. This clause does not affect your right to return faulty or miss-described Goods. Without affecting your cancellation rights, you can cancel your order for Goods at no cost, at any time before we dispatch the Goods, or any time before the confirmed availability for collection.

For right of cancellation, Goods must be returned to us and you must provide us with details of the Goods ordered, your contact details and the reason for the cancellation. You may only return Goods to us during opening hours of 0830 to 1730 weekdays, which are subject to change.

Full refunds will only be issued when we have received the Goods back in a resalable condition. This means that they are in their original packaging, unused, and undamaged and with a copy of the invoice included. You must take care to ensure the Goods are not damaged in the meantime or in transit to us. If the Goods are damaged (Or modified) by you or are damaged in transit in a way that you could have foreseen (such as not being sent back in the same or similar packaging as sent to you) we withhold the right to refuse any returns (Or partial returns) that do not meet a good sellable condition as described in this clause.

If you do not return the Goods as required under this clause, we may charge you a sum not exceeding our reasonable direct costs of recovering the Goods and/ or replacing any Goods that are damaged. If the Goods are faulty, we will refund the cost of standard delivery only, or use our own collection courier to collect the items.

Once you have notified us that you are cancelling the Contract and returned Goods in accordance with the above, we will refund or credit your account as soon as possible and no later than 14 days after receiving them. We will make the reimbursement using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

9. Collection 

Where available, you may request to collect an order. We aim to have your order available for collection from our partner or HQ premise as soon as possible of us receiving your order (subject to availability) and opening hours. We will notify you once your order is received and again, when your order is ready for collection, subject to availability.

When you collect your order, please bring with you a copy of your confirmation email (either printed or on your smart phone) as proof of purchase along with the payment method used and a photo ID. Please check the opening times of your collection premise before collecting your order.

If you fail to collect the goods within the agreed time, at our discretion, we will make an additional charge, invoice you for the Goods, or treat the Contract as repudiated and, in any case, recover our losses from you. If the Goods are not collected within seven days from when we notify you that they are available, a storage charge may be payable before the Goods are released.

If you collect the Goods from us, you are solely responsible for the size, weight and positioning of the load on the vehicle and shall indemnify us in respect of all costs, claims, losses or expenses we may incur as a result of you collecting the Goods.

10. Other 

If any of these online terms if found to be invalid or unenforceable to the extend that it is invalid or unenforceable, the part in question will be treated as if it has been removed from these Online Terms. If this happens, the remaining parts of these Online Terms will continue in full force and effect. We reserve the right to make changes to these Online Terms in the future without giving notice. Any changes will be posted to this website and will take effect immediately. These Online Terms and Contracts shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.